Cookies

When Wanderforth cookies collect information what happens?

Although there has been a lot of confusion surrounding cookies and the ability to track data and identity, we cannot actually collect any of your personal credentials without you specifically giving them to us. However, we will need such details to ensure your booking is smooth and secure, for example we will require your name, address and the details of the credit or debit card you will be paying with. We will only ever pass your information on to third parties where necessary to complete a booking, aside from this, your information will only be used by us to contact you regarding your holiday.

In certain cases Wanderforth may use your personal details to inform you of offers or news that we feel you may be interested in.

Information collected by browser cookies includes the name of any web page you may have linked to get through to our website; this is for personal data collection only. Please also note that any correspondence with Wanderforth, whether online or on the telephone, may be recorded in order to help us with customer service training and monitoring.

Where is my personal information stored if you collect any?

Any personal information we collect will be stored in our secure holding database at a secure location in order to ensure no unlawful access.

What is a ‘cookie’?

A cookie is a little piece of information sent from a website to your browser before being stored on the hard drive of your computer. However, contrary to popular belief, they cannot track or identify you personally, just your computer IP address.

How do we use Cookies on the Wanderforth site?

Cookies are beneficial to both you and us as they accelerate the booking process by recording repeat information and relaying it automatically to prevent you have to re-type similar information repeatedly. We will also use cookies to record your page progress, so following your transaction throughout the process. However, we will never store your password or other personal information during your booking journey.

Cookies also help us build up information on customer usage and any patterns as in this way we can make amendments and adjustments more efficiently according to the correlations we track. They also help us measure your site usage and preferences, meaning we can provide a more personalised service to you based on the patterns we capture. This includes any e-mail marketing we may send you, meaning all offers, information and news will be tailored specifically to you based on your previous preferences.

What cookies does Wanderforth use?

Cookie	Purpose	Detail
Google	Analytics	Google shares anonymised data regarding visits to our website.
Statcounter	Analytics	Statcounter shares anonymised data regarding visits to our website.
Google	Social Sharing	Google stores cookies too, meaning social sharing is enabled via the G+ button.
Facebook	Social Sharing	Facebook collects and stores cookies to allow social sharing. These will only be stored post clicking on the ‘Like’ icon.
Twitter	Social Sharing	Twitter collects and stores cookies to allow social sharing. These will only be stored post clicking on the ‘Tweet’ icon.
Google	Interest-based Advertising	Google, via doubleclick.net, may place cookies for the purposes of interest based advertising
Prefer Digital Advertising	Interest-based Advertising	Prefer Digital Advertising may use cookies to collect data for the purposes of interest-based advertising.
SmartAdserver	Interest-based Advertising	SmartAdserver may use cookies to collect data for the purposes of interest-based advertising.

If you take any credit/debit card details, where are they kept?

Any credit/debit card details we collect from you will be stored securely with our partners Lloyds Card Net, however once you have submitted your payment details the information is encrypted before being sent on to ensure it cannot be intercepted or duplicated.

If you make any privacy policy changes how am I kept informed?

If we change anything regarding our privacy policy it will displayed in this section of the website and any further use of this site constitutes your agreement to changed conditions.

How does any of this relate to other websites you link to?

Wanderforth cannot be held responsible for terms and conditions adhered to on other sites we communicate with. Furthermore our ABTA protection does not ensure that all other websites we link with are covered under ABTA.

Information relating to Data Protection

We accept full responsibility for making sure that the necessary security precautions are in place in order to protect your information, however we are obligated to pass on information required by public authorities such as customs/immigrations should they require it, as stated by law. When you travel outside of Europe we can no longer be held responsible for the lengths they go to in ensuring data protection as legal requirements in such countries are not always as rigid as inside the EEA. However, we cannot complete any bookings on your behalf if you opt out of passing on your data to third parties, thus by continuing with the booking process you are consenting to such data being sent out to the necessary persons. You are entitled to receive a copy of any information we may store about you, which you can request by calling us. You may be charged a small handling fee in order for us to process a copy of the information for you.

Consent information:

You automatically consent to our storage of your information when you disclose such details via any of our communication methods. As stated in our privacy policy we are then permitted to collect, store and process your data wherever necessary to ensure your booking.

Wanderforth ™

Explore, Expect, Enjoy

Cookies

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